Widerrufsrecht
We want you to love your gear! If you're not 100% satisfied, you can return unused, unworn items in their original condition within 30 days of purchase.
Here’s how it works:
- Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: Include your receipt or order confirmation email.
- Exclusions: Custom or final sale items are non-returnable.
How to Start a Return:
- Contact us at info@bigdeckskateboardco.com with your order details.
- We’ll provide a return authorization and instructions.
Refunds:
Once your return is inspected and approved, we’ll issue a refund to your original payment method. Please allow 5-7 business days for processing.
Shipping Costs:
Return shipping is the customer’s responsibility unless the item was defective or we made an error.
Got questions? Reach out to us at info@bigdeckskateboardco.com—we’re here to help!