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Big Deck Skateboard Co. Shipping Policy
Effective Date: December 12th, 2024
At Big Deck Skateboard Co., we’re committed to getting your gear to you quickly and securely. Please review our shipping policy to understand how we handle orders.
1. Order Processing Times
- Orders are processed and shipped within 1-3 business days of purchase (excluding weekends and holidays).
- During high-demand periods, processing may take longer, but we’ll keep you updated on your order status.
2. Shipping Rates and Delivery Times
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Domestic Shipping:
- Standard shipping: [Estimated Delivery Time, e.g., 5-7 business days]
- Rates are calculated at checkout based on your location and order size.
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International Shipping:
- Delivery times vary by destination, typically [insert estimated range, e.g., 7-21 business days].
- The customer is responsible for any customs duties, taxes, or fees imposed by the destination country.
3. Tracking Your Order
- Once your order is shipped, you’ll receive a confirmation email with tracking information.
- You can track your order directly through the carrier’s website.
4. Shipping Restrictions
- We currently ship to Canada, U.S., and select international locations.
- Some oversized or restricted items may not qualify for international shipping.
5. Lost or Damaged Packages
- Lost Packages: If your package is marked as delivered but you haven’t received it, please contact us within 7 days. We’ll work with the carrier to resolve the issue.
- Damaged Packages: If your order arrives damaged, please email us at [insert email] within 48 hours with photos of the damage and your order details.
6. Questions?
We’re here to help! If you have any questions about shipping, feel free to contact us at:
- Email: info@bigdeckskateboardco.com